Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
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Privacy Policy Overview
This Privacy Policy describes how scentsnsmile.com (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
In this Privacy Policy, we refer to any information that can uniquely identify an individual as "Personal Information". See the sections below for more information about what Personal Information we collect and why.
Device Information
Examples of Personal Information Collected:
- Version of web browser
- IP address
- Time zone
- Cookie information
- Sites or products you view, search terms, and interaction with the Site
Purpose of Collection
To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of Collection
Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for Business Purpose
Shared with our processor Shopify.
Order Information
Examples of Personal Information Collected:
- Name
- Billing address
- Shipping address
- Payment information (including credit card numbers)
- Email address
- Phone number
Purpose of Collection
To provide products or services to you, fulfill our contract, process your payment information, arrange for shipping, provide invoices and order confirmations, communicate with you, screen orders for potential risk or fraud, and provide you with information or advertising relating to our products or services.
Source of Collection
Collected from you.
Disclosure
Shared with our processor Shopify.
Customer Support Information
When you contact us for customer support, we collect information necessary to assist you with your inquiry.
Purpose of Collection
To provide customer support and resolve your inquiries.
Minors
The Site is not intended for individuals under the age of 14. We do not intentionally collect Personal Information from children.
If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
Using Personal Information
We use your personal Information to provide our services to you, which includes:
- Offering products for sale
- Processing payments
- Shipping and fulfillment of your order
- Keeping you up to date on new products, services, and offers
Lawful Basis
Pursuant to the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information under the following lawful bases:
Your consent
The performance of the contract between you and the Site
Compliance with our legal obligations
To protect your vital interests
To perform a task carried out in the public interest
For our legitimate interests, which do not override your fundamental rights and freedoms
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.
For more information on your right of erasure, please see the 'Your Rights' section below.
Automatic Decision-Making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
- Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
- Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
GDPR (General Data Protection Regulation)
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased.
If you would like to exercise these rights, please contact us through the contact information below.
Data Transfer Notice
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States.
For more information on how data transfers comply with the GDPR, see Shopify's GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR
CCPA (California Consumer Privacy Act)
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the 'Right to Know'), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased.
If you would like to exercise these rights, please contact us through the contact information below.
Authorized Agent
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:
Address
Scents N Smileā¢
A/203, Mumbai, Maharashtra 400003
Data Protection Authority
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.
Contact your local data protection authority