Return & Refund Policy
Thank you for choosing Scents N' Smile™!
We understand that sometimes a fragrance just isn't "the one." True to our risk-free promise, we've made the exchange and return process as simple as possible.
Our Commitment to You
We are committed to ensuring your experience with us always ends with a smile,
and we won't rest until you're completely satisfied.
📜 Our Effortless Return & Exchange Policy
True to our Scented Promise, we've made the process straightforward.
Eligibility and Time Frame
We happily accept returns or exchanges for any fragrance that is unsatisfactory.
The return window is 14 days from the date your order was delivered.
Applicable Products
Returns and exchanges are only accommodated for:
- Roll-ons: 6ML and 10ML sizes
- Perfume Bottles: 50ML and 100ML sizes
Condition of Returned Items
To ensure a seamless return or exchange process, the returned product must meet the following criteria:
| Condition | Perfume Usage Guidelines |
|---|---|
| Original Packaging | The item must include its original cellophane, any free testers, and the original box/packaging. |
| Minimal Use | Returns are eligible if less than 10% of the product volume has been used. |
| No Fee | No fees will be applied for negligible use (less than 1% of the product). |
| Ineligible | Returns are not eligible if more than 10% of the product has been used. |
⚠️ IMPORTANT
If the packaging is damaged beyond its condition at the time of delivery, or if the return does not meet these criteria, the corresponding fees listed below will be deducted from your refund.
Fees and Deductions
| Scenario | Fee / Deduction | Notes |
|---|---|---|
| Standard Shipping Fee (Change of Mind/Error) |
₹150 (One-Way) OR ₹240 (Two-Way) |
This covers shipping and packaging costs for non-fault returns. |
| Perfume Usage Fee | ₹150 | Deducted if the product has been used up to 10% of its volume. |
| Missing/Damaged Box | ₹100 | Deducted if the original box is damaged or missing. |
| Missing/Damaged Cellophane | ₹20 | Deducted if the original cellophane is missing or significantly damaged. |
| Missing/Used Testers | ₹50 per Tester | Deducted if any free testers are missing or have been used. |
| Free Doorstep Return | ₹0 | Applicable only if the product is defective, damaged, or the wrong item was sent. |
Non-Returnable Items (Final Sale)
Due to the nature of these products, the following items are considered final sale and cannot be returned or exchanged:
- • Waxes, Candles
- • Body Mist
- • Car/Air Freshener
- • Mystery Fragrance
- • 15ML Twister
- • Decant Organizer
- • Sample Traveling Pouch
- • Any Sample Bottles
- • 5ML Spray Tester
- • All Tester Bottles
- • Products on sale
- • Significant discount items
Process and Timing
Damaged/Wrong Items
Be sure to inspect your order upon receipt of the parcel. Contact us immediately for any wrong, damaged, or defective products.
Inspection
Once the return is received, it will be inspected and verified within 48 working hours.
Processing Time
Please note that it may take 5 – 10 working days to fully process your request and for the refund to reflect in your account.
Sale Item Exchange
Products purchased on sale are non-refundable but can be exchanged for a product of equal or greater value.
How to Initiate a Return or Exchange
Please complete our return form or contact us directly so we can quickly and smoothly handle your request and help you discover your next beloved scent.
Frequently Asked Questions
What if I received a damaged or wrong product?
Contact us immediately upon receiving your order. We offer free doorstep returns for defective, damaged, or wrong items with no additional charges.
Can I return a product if I just don't like the scent?
Yes! We accept returns within 14 days if the product has been used less than 10%. Standard shipping fees may apply for change of mind returns.
How long does it take to receive my refund?
After we receive and inspect your return (within 48 working hours), it takes 5-10 working days for the refund to be processed and reflect in your account.
Can I exchange a sale item?
Products purchased on sale are non-refundable but can be exchanged for a product of equal or greater value.
Still Have Questions?
Our customer support team is here to help you with your return or exchange.
Get in Touch